Safety Guidelines

Last Updated: July 8, 2025

1. General Travel Safety

• Always carry a valid ID and keep digital and physical copies of your travel documents.
• Stay informed about local news and emergency contact information.
• Avoid unsafe areas, especially at night. If unsure, consult local authorities or your accommodation host.

2. Booking & Accommodation

• Only book through verified listings on Tripceylon with user reviews and ratings.
• Always confirm check-in instructions directly via the app or verified email.
• Report suspicious listings or hosts immediately to support@tripceylon.com.

3. Transportation Safety

• Use registered car rentals and drivers available through Tripceylon’s network.
• Ensure the driver shares a verified booking ID before starting the trip.
• Avoid sharing personal details beyond what is necessary for your trip.

4. Health & Emergency

• Keep a basic first aid kit with you, especially when traveling to rural or adventure locations.
• Know the nearest hospital or emergency services number (in Sri Lanka, dial 1990 for ambulance).
• Contact our 24/7 hotline +94 70 617 2020 for any Tripceylon-related emergencies.

5. Reporting & Feedback

• Use the live chat or email to report abuse, scams, or suspicious behavior on the platform.
• We thoroughly investigate every report and take necessary action against policy violations.
• Your safety feedback helps improve our system for all travelers and partners.

We are committed to creating a safe, trusted, and reliable environment for all users of Tripceylon. If you have further safety suggestions or require assistance, reach out to admin@tripceylon.com.